Job Title: Inside Sales Operations Admin Territory: Los Angeles Platinum Wireless, a nationwide wireless solutions sales and distribution company, is looking for an organized Inside Sales Operations Administrator to support 10-20 Inside Sales Agents. Platinum Wireless Inside Sales Agents work with high volume inbound telesales and online sales opportunities; warm sales opportunities (leads), "cold calling" is not currently practiced at Platinum Wireless. Platinum Wireless Inside Sales Operations Admin will; - Management of all daily Inside Sales Center operations; monitor lead volume - Monitoring daily online lead productivity (Manager Dashboard), responsibly assign online leads to Inside Sales Agents and document daily accounts - Process any returns and/or exchanges for the sales team, escalate and disputes - Process sales commissions Online Activity Log, work with Inside Sales Reps to dispute and reconcile commission issues - Work with the Inside Sales Manager to setup and maintain training for all new hires - Other operational requests as needed Requested Qualifications; - High level of proficiency with the Window™ operating system (i.e. MSWord, Excel, PowerPoint, et al) and demonstrated ability to quickly learn other computer-based sales/reporting tools - Prior experience supporting larger groups of sales and or operational staff - Proven expertise in managing multiple functions simultaneously, identifying procedural improvements and supporting the highest levels of customer service Additional Qualifications include; - Detailed knowledge of the Sprint Activations System, processes, rules and regulations - Strong verbal and written communication skills; English-speaking a must, Spanish-speaking preferable - Willingness to adjust to a changing work Proficient with Salesforce.com® administration and reporting - environment, to collaborate with others and to provide detail-oriented solutions to sales processes - High School Diploma or Equivalent is required for this position This is a full-time (no part time jobseekers), hourly paid position with competitive; performance-based sales incentives. Comprehensive health benefits packages are available after 90 days of employment. Contact: Send resume to careers@platinumwireless.com. Include a cover letter that describes why you are a possible match for these narrow qualifications we seek. *Platinum Wireless is an Equal Opportunity Employer |
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10435 Santa Monica Blvd., Los Angeles, CA 90025 . Phone: (310) 474-7800 . Fax: (310) 474-3878
www.platinumwireless.com